FAQ's

1. What is the material of ZETY playpens?

Our playpens are made from high-quality, non-toxic wood that is safe for your baby. The materials used are durable, eco-friendly, and carefully tested to meet safety standards.

2. Are your products BPA-free?

Yes, all our products, including our playpens and water bottles, are BPA-free, ensuring they are safe for your family and the environment.

3. How easy is it to assemble the playpen?

Our playpens are designed for quick and easy assembly with no tools required. You can have it set up in minutes and ready for your little one to enjoy!

4. Can I use the playpens outdoors?

Our playpens are designed for indoor use to ensure maximum safety and durability. For outdoor use, please ensure it’s on a flat surface and monitored to prevent any damage.

5. Do you offer international shipping?

Yes, we offer international shipping to many countries. Please check our shipping page for specific details about your location.

6. What should I do if my product arrives damaged?

We take great care in packaging and shipping our products. If your product arrives damaged, please contact our customer service team immediately, and we’ll assist you with a return or replacement.

7. How do I clean my ZETY playpen?

Simply wipe down the playpen with a damp cloth and mild soap. Avoid harsh chemicals to preserve the finish and ensure it stays safe for your baby.

8. Can I return my product?

Yes, we accept returns within 30 days of purchase. Please refer to our return policy for detailed instructions on how to initiate a return.