FAQs

Answers about shipping, orders, returns and product safety. Can't find yours? Call or text (908) 636-9377.

Shipping & delivery

How much does shipping cost?

Standard shipping is free on every order within the United States. No minimum to reach and no codes. International orders ship at the rate shown at checkout. Details are on our free shipping page.
When will my order ship and arrive?

We ship Sunday through Friday. Orders ship within 1 business day, and most US orders arrive 1 to 4 days after they ship.
How do I track my order?

When your order leaves our warehouse, we email you a confirmation with tracking so you can follow it the rest of the way.
Do you ship outside the United States?

Yes, we ship internationally. Free shipping applies to orders within the United States. International orders ship at the rate shown at checkout, and any import duties or taxes are the customer's responsibility.
What is White Glove Delivery?

For larger pieces, White Glove Delivery is available for $199.95. Our team brings your order inside, places it in the room of your choice, and removes all packaging — so it's ready to enjoy the moment we leave.

Orders

Can I change or cancel my order?

Reach out as soon as possible at info@zetyproducts.com. If your order hasn't shipped yet, we'll do everything we can to update or cancel it.

Returns & refunds

What is your return policy?

You have 60 days from the date you receive your item to request a return, no questions asked. Return shipping is free on orders delivered within the United States. Full details are in our return and refund policy.
How do I start a return?

Email info@zetyproducts.com or use our contact form. Once your return is approved, we'll send a return shipping label and instructions. Please don't ship anything back before contacting us, as those returns can't be accepted.
When will I get my refund?

We process refunds within 48 hours of receiving your return, back to your original payment method. Your bank or card provider may take a few extra days to post it.
What if my order arrives damaged?

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, contact us right away and we will make it right as quickly as possible.

Products & safety

Are your products safe?

Yes. Our products are tested by independent labs, including SGS and Intertek, against U.S. safety requirements. See certified safety.
Are your products covered by a warranty?

Yes. Orders placed on our website are covered by our 1-Year Parts Guarantee. If you need a replacement part within a year of purchase, reach out and we'll take care of it.

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