Customer Care
Real people, here to help with product questions, which pieces fit together, replacement parts and anything about an existing order.
Shipping
Shipping is free on every order within the United States, with no minimum to reach. We ship Sunday through Friday, orders ship within 1 business day, and most arrive 1 to 4 days later. We also ship internationally, at the rate shown at checkout. How shipping works.
Returns
You have 60 days from delivery to return your order, and return shipping is free on orders delivered within the United States. How returns work.
Replacement parts
Orders placed on our website are covered by our 1-Year Parts Guarantee. If you need a replacement part within a year of purchase, call, text or email us and we will take care of it.
Product safety
Our products are tested by independent labs, including SGS and Intertek. About our testing.
